AAA United States Virginia Fairfax 22031 38.864187 -77.25775709999999 United States
Dec 1, 2016Full time
Do you have…A commitment to providing exceptional service?Professional expertise and a passion for what you do?A high level of integrity?An ability to work independently and collaboratively as a team member?Creative thinking and problem-solving skills?Dedication to developing your own skills and knowledge?Our most successful associates demonstrate these qualities every day.The primary duties of the Senior CCIT Travel Agent are to: Expertly serve clients by selling various travel products offered by the Agency. A concentration on Diamond Elite and Preferred vendor products is required. Prepare and issue invoices related to travel sales.Operate applicable automated airline reservation and ticketing system. Satisfactorily handle refunds and complaints. Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets. Utilize ARC Agent’s Handbook and standard travel reference material for airline, rail, and hotel/resort, etc. information to efficiently and effectively accommodate Agency clientsMeet or exceed established sales quota. Ability to sell retail travel, meet company objectives, handle customer inquiries, and complete associated paperwork offering exceptional service and demonstrating shared values.Mentor less experienced travel agents. Minimum Qualifications:• High School diploma or equivalent (a graduate of an accredited travel school preferred).• At least 5 years’ experience as a retail travel agent.• Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) designation strongly preferred.• Completion of appropriate AAA University Travel Agency proficiency test strongly preferred.To the qualified candidate, we offer:• A competitive salary of $15.40 to $18.00/hour, depending on experience.• Position eligible for individual incentive plan. • Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.