AAA United States Pennsylvania Glen Mills 19342 39.91113230000001 -75.49272780000001 United States
Dec 1, 2016Full time
Do you have…A commitment to providing exceptional service?Professional expertise and a passion for what you do?A high level of integrity?An ability to work independently and collaboratively as a team member?Creative thinking and problem-solving skills?Dedication to developing your own skills and knowledge?Our most successful associates demonstrate these qualities every day.The primary duties of the AAA Retail Sales Associate are to: Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.Assist members and clients in planning, domestic travel such as car rentals, hotel reservations and domestic vacation packages, by recommending and selling various travel products with a concentration on Diamond Elite and Preferred vendor products. Invoices, processes payments and ensures proper travel documentation. Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets. Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate.Counsel members concerning travel requests by explaining and/or preparing auto touring materials.Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.Counsel and sell Financial Services products.Properly answer and accurately process incoming overflow telephone calls from the Roadside Assistance Call Center (RACC). Take action, as necessary, to respond to a member's emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful), in addition to performing the technical aspects of processing the service request. Assists members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination.Utilize current system, a Windows based PC application, enters accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations. Handles credit card and member billing transaction as appropriate.Deliver extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provide members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Give an accurate Estimated Time of Arrival.Minimum Qualifications:• High School Diploma.• 6 month to 2 years sales and /or customer service experience.Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests.Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.Ability to obtain notary public designation, if required.To the qualified candidate, we offer: A competitive salary of $13.10 to $15.00/hour, depending on experience.Hours of operation are Monday - Friday: 9:00 am to 5:30 pm, Saturday: 9:00 am to 3:00 pmComprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Life Insurance, and Tuition Reimbursement to highlight a few of the offerings.Position is eligible for an Individual Incentive Plan.