Geek Squad Agent ( San Francisco Market)

  • Best Buy
  • 3700 Mandela Pkwy, Oakland, CA 94608,Oakland,CA
  • Jan 4, 2018

Job Description

As a Geek Squad Home Theater Agent, you will travel via Geekmobile from the precinct to our clients home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. Youll provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. As one of our Geek Squad Home Theater experts, youll be responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.Key accountabilities:Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technologyPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesProvide timely updates to the client and store precinctsResponsibly manage inventory and Geekmobile maintenanceProvide feedback and training to store teams as well as assist in store stock repairsSupport Geek Squad efforts to protect the world, one device at a timeBasic Qualifications:Experience actively using and learning about home theater products6 months experience delivering, integrating and/or repairing consumer electronic products1 year experience in a customer service or in-home experience environment1 year experience in an electronics industryAbility to work a flexible schedule inclusive of holidays, nights and weekendsMaintain a clean driving record and hold state/local licensing as requiredBe able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of a team, with or without accommodationBe 21 years of age