Retail Customer Service Specialist

  • Dick's Sporting Goods
  • United States Pennsylvania Willow Grove 40.1439985 -75.11572860000001 United States
  • Dec 7, 2016

Job Description

DICK’S Sporting Goods is seeking a Customer Service Specialist to join our team! Every associate at DICK’S Sporting Goods is united by a common thread – our PASSION for the sports we love. Associates joining our team have an opportunity to be a part of a growing Fortune 500 company that makes lasting impacts on our communities through sport and activity.

Customer Service Specialist Duties:
  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
  • Serve as primary customer service provider at the front end and liaison between customers and management
  • Ensure customers receive outstanding service by adhering to and enforcing customer service programs
  • Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
  • Uphold DICK’S Sporting Goods’ standards for merchandise presentation of the best apparel and equipment brands in sporting goods
  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
  • As business needs arise, other tasks may become necessary

Qualifications
Success Profile :
  • Flexible availability – including nights, weekend, and holidays
  • Ability to provide outstanding customer service
  • Ability to direct efficient front-end operations
  • Basic cash management procedures
  • 1-2 years of Retail Cashier or Sales experience preferred