At Jos. A. Bank, our Keyholder’s primary responsibility is to achieve sales goals by assisting customers through product knowledge, communication and interpersonal skills. The position will oversee the visual presentation and organization of merchandise for specific department within the store. Jos. A. Bank is sales driven, upscale men’s retail clothing company; and our associates are energetic, outgoing and enjoy working in a fast paced environment.
The Keyholder’s duties and responsibilities include:
- Leading their customers through the sales process of selecting, coordinating and purchasing traditional business, casual clothing and accessory options designed for the upscale professional man.
- Understanding merchandise features, marking and fitting techniques and fashion trends to determine what type of garments are desired and advise customers about prevailing styles, new/add-on items and appropriateness of garments for particular occasions.
- Striving to meet sales goals and covering their personal draw in a commission based sales environment.
- Providing the highest Customer Service standards while maintaining a professional demeanor and personal presentation at all times.
- Utilizing company resources to generate traffic and maintaining customer contact to build their own book of business.
- Maintaining the company’s visual merchandise standards within a specific department and the overall store, including general housekeeping cleanliness.
- Acting as manager-on-duty when the Store and Assistant Managers are not on premises.
- Opening and/or close the store.
- Ensuring that their stores are run in accordance with company policies and applicable laws, training and coaching associates on selling techniques, supervising staffand assisting customers with issue resolution.
Keyholder’s earn commission on their personal sales and are eligible for a year-end bonus. Jos. A. Bank rewards performance, and there will be career advancement opportunities for successful associates as we continue to grow our business.
If a career as a Keyholder interests you, this job involves the following qualifications and essential functions, so you must be able to:
- Provide leadership through example; set performance examples; identify work to be done;prioritize and complete daily assignments and reach personal sales performance goals; share responsibility for meeting store sales goals.
- Meet deadlines with accuracy and demonstrate a sense of urgency.
- Interact and communicate with customers in person and on the phone; interact and communicate with co-workers and supervisors in a team environment.
- Coordinate customer wardrobe selections involving a wide range of colors and patterns.
- Measure customers’ neck, arms, chests and or waist for proper fit.
- Work scheduled shift which will include nights, week-ends and holidays.
- Read, write and perform basic math.
- Dress in conservative business attire without any tattoos and/or body piercings evident.
The above information has been designed to indicate the general nature and level of work performed by the Keyholder. This list is not intended to be comprehensive and may vary from store to store; additional details may be provided upon request.