Assistant Manager - Commissioned

  • Jos A Bank
  • United States New_ Jersey Evesham Township 08053 39.9002774 -74.9318571 United States
  • Dec 8, 2016

Job Description

As a Jos. A. Bank Assistant Manager you are expected to follow the coaching and operational lead of your Store Manager.  In the Store Manager’s absence, you are expected to assume responsibility for driving store selling and acting as the operational lead. You are expected to assist and motivate the store employees.  Most importantly, you should facilitate the consistent performance of the appropriate benchmark selling behaviors and team selling.  When acting as the store operational lead, you must ensure that store inventory is controlled, the tailor shop well managed, and all other operations in the store run smoothly.
Contributing to a High Quality Work Environment
  • Serve as a role model to all store team members and provide enthusiastic motivational leadership. Project a positive attitude and friendly demeanor.
  • Conduct yourself as a coach who observes and facilitates the selling process with all customers, including tuxedo rental customers.
  • Continuously observe the work performance of your team and, in the manager’s absence, supply immediate feedback to all employees when expectations are not met and positive reinforcement when they are. Communicate regularly with the Store Manager on observed performance so the Manager can accurately evaluate employee performance.
  • In the Store Manager’s absence, deal with employee performance concerns and disciplinary problems in your store.
  • Regularly communicate with and update Store Manager on all store matters and carry out all requests and directives.  In Manager’s absence, communicate with Regional Sales Director on all such matters. Bring to their attention any employee concerns, requests, incidents or accidents, including allegations of discrimination, harassment and retaliation.
  • Adhere to all policies and procedures as set forth in the Employee Handbook.
Driving Sales/Volume
  • Coach, observe and facilitate the selling process with all retail and rental customers. Demonstrate the benchmark selling techniques and continuously encourage and participate in team selling. 
  • Assist Sales Executives by helping them achieve statistical and volume goals set by the Store Manager.  Participate in setting and monitoring your personal sales and statistical goals.
  • Assist Manager in guiding Sales Executives to understand customers' wardrobe needs, expand customers' awareness to their entire wardrobe needs, show customers appropriate product to meet those needs, and strive to build long-term, quality relationships with customers.
  • Ensure all store employees timely follow through on all customer commitments.
  • Complete weekly phone call list based off of store promos, company expectation is one hundred percent completion.
  • Complete weekly phone call list based off of store promos, company expectation is one hundred percent completion.
  • Strive to interact with all customers entering your store.  This includes being introduced into sales appropriately and performing exit interviews to ensure customer satisfaction as customers leave the store.
Coaching and Directing Retail and Rental Operations
  • Ensure all employees adhere to all Company policies as outlined in the Employee Handbook and/or all Company practices and procedures.
  • In the absence of the Store Manager, appropriately rotate customers among store selling personnel.
  • Demonstrate proficiency and train staff in all areas of tuxedo rental operations.  Attend Bridal shows in your market when needed.
Work Habits
  • When Store Manager is not available, become involved in all customer complaints, returns, exchanges, and return for alterations that occur while you are in the store.  Ensure all customer complaints are resolved immediately or as soon as possible if not remedied during store visit.
  • Handle all Company assets according to procedures such as cash, checks and credit cards. Ensure proper deposit of all money received on Company’s behalf, and properly and timely deposit in bank.  Secure your store through proper closing, alarm procedures and timely response to alarm calls.
  • Properly control inventory by following all regional standards for reporting stock counts and inventory discrepancies to Store Manager. Ensure your store is properly prepared for and participate in all inventories.
  • Monitor and react to merchandise needs.  Know scale levels for your store and recommend changes where needed.  Ensure price changes, markdowns and sale set-up are completed accurately and on time, including but not limited to ensuring that all product is properly ticketed, matches the POS and matches any and all pertinent signage at all times.
  • Record all merchandise transfer discrepancies and address with the Inventory Control Department and your Regional Sales Director.
  • Take an active role in weekly meetings at your store. Attend all and store meetings, training courses and store inventory.
  • Maintain a clean and neat store.
  • Assist in receiving shipments and putting away new merchandise.
  • Respond timely and appropriately to all requests and directives from the corporate office and your Regional Sales Director and VP.
  • Portray a professional, well-groomed appearance and maintain good personal hygiene.
  • Complete any other tasks assigned by the Store Manager, Regional Sales Director and VP.
Physical and Mental Requirements
  • Interpret, follow and execute detailed instructions.  Learn, apply and retain Company policies and procedures; merchandise and selling information. 
  • Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.
  • Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
  • Thrive in a fast-paced and competitive sales environment.
  • Read, count and write to accurately complete documentation and inventory.  Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator.
  • Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations.
  • Lift arms and reach over the head to hang or take merchandise off racks or place on customer. 
  • Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
  • Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
  • Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
  • See and distinguish between fabric patterns and colors.
  • Work at least 40 hours per week, which may include working any of the hours the store is in operation, at least two closing shifts per week, Saturdays, and six days per week during peak periods.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.