Sales Associate

  • Game Stop
  • United States Maine Biddeford 04005 43.4760943 -70.51021980000002 United States
  • Dec 10, 2016
Part time Sales

Job Description

Working with direct or close supervision, the Guest Advisor delivers consistently outstanding guest service experiences based upon GameStop's competitive advantage: The Buy-Sell-Trade Model, part of GameStop's The Circle of Life. The Guest Advisor's passion for sharing the gaming experience with others is why guests choose GameStop for their entertainment needs. Guest commitment will be expressed in many ways: ensuring products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (guest service) scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
  • Greet guests when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued.
  • Identify guest needs by asking probing questions, making product suggestions, answering questions/objections, and then asking for sales
  • Adhere to all of GameStop's ESRB policies and procedures
  • Prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, outside of the cash wrap area, to assist them
  • Answer phone calls promptly, courteously, and professionally
  • Champion GameStop's competitive advantage, the Circle of Life, by actively promoting the used video game trade-in program to all guests
  • Ensure your guests have everything they need by recommending additional items
  • Promote GameStop's unique guest benefits: new title reservations program, the Game Informer digital subscription, and PowerUp Rewards
  • Promote GameStop's emerging digital products to guests
  • Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others
  • Demonstrate your appreciation for guests by thanking them for their visits and their business
  • Show your professionalism and enthusiasm by working well with others - deliver great team results
  • Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan
  • Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor
  • Prevent guest dissatisfaction by ensuring that merchandise prices are current and accurate
  • Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures
  • Recognize potential theft/loss situations and provide personal guest service to deter theft
  • Assist in checking shipments for discrepancies/shortages
  • Assist store in meeting sales, profit and shrink goals
  • Dust and clean shelves, counters, fixtures, merchandise, and store equipment
  • Organize backroom product, cash wrap backstock product, and store supplies
  • Pick up and discard paper, packing material, and any other debris
  • Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity
  • Manage relationships in a manner acceptable to others and to the organization
  • Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required
RELATED COMPETENCIES
  • Guest Service Orientation - Consistently demonstrating one's commitment to creating and sustaining a guest-focused environment that emphasizes above all guest satisfaction and long-term loyalty to generate profitable sales
  • Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
  • High school diploma or GED preferred
  • Must be at least 18 years old; must present age-related verification and other employment eligibility documents as required
  • At least 6 months of regular (non self-employment) work experience required; previous retail or guest service experience preferred
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
  • Possess outgoing and friendly personality with strong guest service skills
  • Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred
  • Ability to work in a fast-paced, rapidly changing environment
  • Meet associate performance expectations, including attendance, professional dress, and grooming requirements
  • Proficient ability to comprehend and to follow Company policy and procedures
  • Working ability to operate Point of Sale computer system
  • Possess working mathematical and alphabetizing skills
  • Working ability to complete required paperwork properly
  • Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 10 lbs. from ground level to minimum height of 4 feet
  • Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours
  • Clear guest-service orientation
  • Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
  • Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities
  • Working knowledge of computerized cash register system preferred
  • Video game knowledge preferred, but not required