Dedicated Cricket Consultant

  • Game Stop
  • United States Maine Biddeford 04005 43.4760943 -70.51021980000002 United States
  • Dec 10, 2016
Part time Sales

Job Description

The Dedicated Cricket Consultant provides outstanding Cricket-focused guest service experiences by combining the value propositions from Cricket products and services, our PowerUp Rewards program, and our exclusive Buy-Sell-Trade program, part of GameStop's Circle of Life. Working under general supervision, this position serves as a passionate Cricket brand evangelist and service consultant within a GameStop store. The Consultant ensures that every guest has a seamless, unique, and valuable experience in the entire store. He or she provides exceptional guest service however needed, but his or her principal responsibility is dedicated Cricket service support. The Consultant also services as a development specialist, helping to educate and develop other GameStop associates about Cricket sales, service, and unique value options. The role requires exceptionally high levels of curiosity, confidence, competence, and credibility.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
  • Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their stated and unstated needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them.
  • Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system.
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally.
  • Provide a clean, well-organized shopping environment for all guests.
  • Natural conversational style focuses on open-ended questions that seek information, ideas, and other feedback. Listens more than he or she speaks.
  • Alert to social cues such as wedding bands, accompanying spouse or partner, and children - cues that help him or her create unique, lasting solutions for guests.
  • Notices recreational cues such as sports apparel, team interests, and other conversation starters that help initiate productive conversations.
  • Interested in how guests use their phone most: work, gaming, social interaction, practical purposes.
  • Demonstrates technical curiosity; uses personal, professional, and research resources to learn as much as possible about competing plans, operating platforms, and different types of phones.
  • Sensitive to other psychological and social cues, such as what a guest's phone may say about the importance of status or style.
  • Initiates conversations with others, shows interest in others, makes eye contact, initiates a firm handshake, is comfortable getting professionally close to guests and leans toward guests when they are speaking.
  • Shows comfort with perceived rejection. Understands that most guests will need time to consider their Cricket options. Focuses first on creating a relationship; leaves guests with plan, contact information, and a sincere offer to add value to the newly created relationship.
  • Clearly believes in the Cricket value proposition; is an influential evangelist without being pushy or intrusive.
  • Takes pride in being a resource for others; demonstrably committed to service.
  • Appreciates and demonstrates the powerful selling power of simplicity. Does as much of the technical work as possible away from the customer by connecting him or her to a guest advisor so the guest can explore the rest of the store while the new phone and/or service is being set up.
  • Answers guests' technical questions concisely and completely. Doesn't provide guests with more technical background information than they need or want to know.
  • Leverages a network of internal and external experts that can provide help whenever needed.
  • Competently connects a variety of value propositions: the convenience of a no-contract plan and a predictable payment, the ability to use trade currency to pay for Cricket, and the value of connecting PUR and Cricket for additional value.
  • Solves problems, even if they do not fit clearly into his or her responsibilities or abilities. Commits to guests that he or he will do everything possible to solve the problem, including connecting guests to other resources.
  • Demonstrates a humble, authentic desire to create lasting relationships and solutions; interested in creating long-term value more than closing a sale the same day.
  • Modifies his or her personal communication style to the guest and what he or she will value most.
  • Focuses on what is most important emotionally to the guest, such as being mindful, respectful, and helpful to the guest's spouse, partner, or children.
  • Economically and socially 'agnostic.' As committed to small sales as large ones.
  • Under-promises and over-delivers; keeps commitments. Returns phone inquiries quickly, responds to questions patiently, and has committed, completed work done on time.
RELATED COMPETENCIES
  • Curiosity - Interested in people, technology, and how to bring them together to create unique solutions of lasting value.
  • Confidence - Technically and relationally assertive; initiates conversations, explores needs, and faces relationship, selling, and technology challenges calmly and productively.
  • Competence - Possesses a clear expertise that is focused on helping others. Understands technology, people, Cricket plans, and GameStop's value propositions; brings all of these together skillfully and consistently.
  • Credibility - Creates authenticity and trust, follows-through on commitments, and demonstrates respect for others.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
  • Must be at least 18 years of age and present state-required proof of age documents
  • At least 2 years of retail sales, guest service, and/or retail leadership experience required
  • High school diploma or GED required
  • Technical orientation highly preferred
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
  • Expert guest service and relationship development skills
  • Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
  • Ability to work in a fast-paced, rapidly changing environment
  • Proficient understanding of mobile technologies and products
  • Ability to operate POS computer system and properly complete required paperwork
  • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
  • Proficient problem solving skills and judgment abilities
  • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities